Warranty-Backed Peace of Mind

What Our Warranty Covers

Coverage Period

Our warranty is valid for 24 months or 24,000 miles (whichever comes first) from the date of the original repair. This means for two full years after we service your vehicle or until you’ve driven an additional 24,000 miles you’re protected.

Parts & Labor

Both the parts and the labor from your repair are covered. If a part we installed fails due to a defect or if our workmanship on the repair was not up to standard, we will replace the part and perform the necessary labor at no cost to you. You won’t pay again for a repair that should have been done right the first time.

Qualifying Repairs

This warranty applies only to work performed by our technicians and to parts we procured and installed as part of your service. In other words, if we fixed it and we supplied the part, that repair is under warranty. We guarantee our own work and it’s that simple.

This warranty is a limited warranty covering the specific repairs and components we worked on. It’s our way of saying we have full confidence in the quality of those parts and our team’s expertise.

Warranty Exclusions & Limitations

While our warranty is comprehensive, there are certain limits and exclusions to be aware of. We believe in being upfront and clear about these terms. By clarifying these exclusions, we seek to ensure our warranty is transparent and fair for everyone. There are no surprise exceptions hidden in fine print. We’re upfront about what is and isn’t included, in line with our value of Trust Through Transparency

Non-Company Parts or Work

We cannot warranty parts supplied by the customer or any repairs/services performed by other shops or individuals. Our warranty covers only the parts we purchase and install, and the work our team performs. (If you bring your own part or have someone else work on the car after us, those items won’t be covered under our warranty.)

Accidental Damage

Any damage or failures caused by accidents, collisions, or external events after the vehicle leaves our shop are not covered. For example, if a part we installed fails because your vehicle was later in an accident or impacted by road debris, that falls outside our warranty coverage.

Warranty Service Location

All warranty repairs must be performed by our technicians at a Bavarian Auto Repair facility for the coverage to apply. We cannot reimburse or cover warranty work done at any other shop. In other words, you’ll need to bring the vehicle back to us for warranty service, which is how we ensure it’s fixed correctly at no cost to you.

Parts Warranty Coverage

Our warranty on parts matches the manufacturer’s warranty for each part. For most new OEM parts, that means a 2-year/24,000-mile coverage (which aligns with our standard). However, aftermarket parts typically carry a shorter warranty from their manufacturers (around 6 months or 6,000 miles). If, at your request, we install a used part or one you provided, that part is usually “as is” with no warranty coverage. While we stand behind our workmanship, we can’t extend coverage beyond the manufacturer’s terms.

Misuse or Abuse

Misuse of the vehicle or abuse can void the warranty. This includes using the vehicle in ways beyond normal everyday driving, such as racing or off-road use (unless the vehicle is designed for it), or otherwise putting extreme stress on components. We design our repairs to handle normal, non-commercial use; failures caused by reckless driving or neglect are not warrantied.

Lack of Maintenance

Our warranty won’t cover problems that arise from neglecting required maintenance or care. For instance, if an issue occurs because of never changing the oil, running the car out of coolant, or ignoring other critical maintenance and warning signs, those resulting damages are not covered. Customers are responsible for following recommended maintenance schedules to keep the vehicle in good condition.

Normal Wear & Tear

We do not cover normal wear-and-tear on consumable items. Some parts (like brake pads, tires, filters, fluids, belts, etc.) wear out naturally over time and with mileage. Such type of gradual wear isn’t considered a “defect” and falls outside this warranty. Our warranty protects you against premature failure or defects in the parts we replaced, not the normal consumption of items during their expected lifespan. (That said, if a new part we installed wears out far earlier than it should due to a defect, that would be covered. We simply can’t promise to cover things wearing out at the end of their normal life.)

Incidental or Consequential Damages

Our warranty does not cover incidental costs or secondary damages beyond the defective part and its installation. This means things like towing fees, rental car charges, lodging, lost time or wages, or damage to other components that result from a part failure are not covered. Our liability is limited to repairing or replacing the original part that we installed (or correcting the workmanship) under warranty. We will get you back on the road with the failed component fixed, but we won’t be able to reimburse miscellaneous expenses or unrelated repairs.

Original Owner Only

Our warranty coverage extends only to you, the original customer, and the specific vehicle we serviced. It is non-transferable to any new owner. (If you sell your car, the new owner would not be covered under our warranty for the past repairs.)

How to Obtain Warranty Service

We strive to make any warranty service easy and hassle-free. If you ever have an issue with a repair we performed, here’s how to get coverage:

Please Note: To ensure coverage, do not attempt to fix the issue yourself or have another garage fix it without contacting us. Unauthorized repairs on a covered part could jeopardize your warranty. It’s always best to let us handle it or approve the solution beforehand. This way, we can properly document the issue and make sure it’s fully covered. We’re here to facilitate the repair process for you, so just give us a call and we’ll guide you from there.

Contact Us First

As soon as you suspect there’s a problem with a part we replaced or work we did, get in touch with us. Give our shop a call or send an email explaining the issue. We’ll prioritize your concern because warranty-related fixes are urgent to us. We want to get you safely back on the road quickly.

Provide Repair Details

To help us locate your original repair record, please provide any relevant info such as your invoice number, the date of the original service, or even just your name and the vehicle make/model. Don’t worry if you can’t find your receipt, because we keep detailed service records on file for every customer. Being a community-focused company, we likely remember you and your vehicle, and we can pull up the history in our system easily by your name or car. Verifying your coverage is straightforward and you won’t be put through any hassle. We know what work was done, when it was done, and the mileage at the time, because we document everything professionally.

Arrange Repairs (Anywhere You Are)

We will confirm if the issue falls under our warranty and then schedule a time for you to bring the vehicle into one of our repair facilities as soon as possible. All warranty work will be handled by our team at a Bavarian Auto Repair location (this is required for the warranty to apply). If you’ve moved or are traveling far from our area, please contact us to discuss the situation and we’ll do everything we can to help get the issue resolved under warranty. Our goal is to honor our warranty and make things right, so we’ll work with you on a plan to address the problem.

Prompt, No-Cost Service

Once arrangements are made, simply bring the car in (or go to the referred partner shop if that’s the case). Our team will address the problem promptly. You will *not be charged for any covered warranty repairs.  When it’s our responsibility, we take care of it, parts and labor. We aim for a quick turnaround on warranty claims, treating them with top priority. We appreciate your patience and will communicate transparently about the fix.